RMA Terms & Conditions | Houston, Texas USA | Brock Dock & Patio
About Us
Introduction
Welcome to the RMA Terms & Conditions page of Brock Dock & Patio, a reputable business and consumer services company based in Houston, Texas, USA. We pride ourselves on providing exceptional services and products to our valued customers. This page contains detailed information about our Return Merchandise Authorization (RMA) policy, outlining your rights and responsibilities as a customer when dealing with returns or exchanges.
Our Commitment to Customer Satisfaction
At Brock Dock & Patio, we are committed to ensuring your complete satisfaction with our products and services. Our RMA policy is designed to provide you with a fair and transparent process for returning or exchanging items that do not meet your expectations.
RMA Process Overview
When you wish to initiate a return or exchange, please carefully read and follow our RMA process outlined below:
- Step 1: Contact Customer Support
- Step 2: Provide Order Information
- Step 3: Wait for RMA Approval
- Step 4: Return Shipment
- Step 5: Processing and Refund
- Step 6: Exchange or Store Credit
If you encounter any issues with your purchase that require a return or exchange, please reach out to our dedicated Customer Support team either by phone at XXX-XXX-XXXX or via email at [email protected]. Our friendly representatives will guide you through the RMA process and answer any queries you may have.
To expedite the RMA process, please have your order details ready when contacting Customer Support. This information includes your order number, item(s) you wish to return or exchange, and the reason for the return. Providing accurate and detailed information will help us efficiently process your request.
Once we receive your return or exchange request, we will review the provided information and determine if it aligns with our RMA policy. We aim to process requests promptly, typically within 1-2 business days. If approved, you will receive an RMA approval notification with further instructions.
Upon receiving RMA approval, carefully package the item(s) you wish to return or exchange, ensuring they are in their original condition. Include the RMA approval notification with the shipment. We recommend using a trackable shipping method to ensure the safe and timely delivery of your package.
Once we receive the returned item(s), our inspection team will assess the condition and validate them against our return guidelines. If everything aligns with our policy, we will initiate the refund process. Please note that refunds may take a few business days to reflect in your original payment method.
In case you opted for an exchange instead of a refund, our team will coordinate with you to fulfill your request. Alternatively, we also offer store credits that can be used towards future purchases. Our Customer Support representatives will guide you through the available options.
RMA Policy Details
Eligibility
Our RMA policy applies to all new and unused items within 30 days of purchase. To be eligible for a return or exchange, the item(s) must be in their original condition, with all packaging materials, accessories, and documentation intact.
Non-Refundable and Non-Exchangeable Items
Please note that certain items are not eligible for refunds or exchanges:
- Customized or made-to-order products
- Items that have been installed or used
- Clearance or discounted items
- Gift cards or promotional vouchers
Return Shipping Costs
If the return or exchange is due to an error on our part or a defective product, we will bear the return shipping costs. However, if the return or exchange is for personal reasons, the customer will be responsible for the shipping fees.
Limitations
Our RMA policy does not cover damages or defects caused by improper use, mishandling, or accidents. It is essential to follow the provided product instructions and guidelines to prevent any issues or damages. Furthermore, we reserve the right to refuse returns or exchanges that do not adhere to our policy.
Contact Us
We understand that navigating the RMA process can sometimes be challenging. If you have any questions, concerns, or need further assistance, please don't hesitate to contact our Customer Support team. We are here to help and ensure that your experience with Brock Dock & Patio is exceptional.
Thank you for choosing Brock Dock & Patio, a reliable name in the business and consumer services industry.
